How do I change or cancel my plan, and what happens to my website?
Switch plans under my.kwipps.com › Plan and billing — the difference is on your next invoice; cancel from the Stripe page behind "Manage payment method and invoices", and your website stays live until the end of the month you paid for.
Updated 27 September 2026
Plans are chosen and changed by the owner of the business. A manager sees that billing is the owner's.
Switch to another plan
- Go to my.kwipps.com › Plan and billing and choose the business.
- Press "Switch to" on the plan you want, then press it again to confirm.
- The difference for the rest of the month is added to, or taken off, your next invoice. The new plan's limits apply at once.
Moving between Tools and a plan with a website is not a switch: write to info@kwipps.com and we arrange it.
Your card and your invoices
Press my.kwipps.com › Plan and billing › Manage payment method and invoices. It opens Stripe, our payment provider, where you change the card and download every invoice. If a payment fails, your account's home shows a notice with a button to update the card.
Cancel
- Press Manage payment method and invoices and cancel the plan on the Stripe page.
- Back in your account, the plan shows "Cancelled — your website stays live until" the end of the period you paid for. Changed your mind before then? Keep it from the same Stripe page.
- At the end of the period the website is switched off, not deleted: visitors see that it is not available right now. Your domain will not renew by itself.
Related articles
- Which plan do I need, and what does each one include?Website (CHF 14.99 a month) is the website alone; Business (CHF 24.99) adds your trade's tools and online payments; Pro (CHF 34.99) adds more logins, email addresses and changes; Tools (CHF 19.99) is the tools without a website. Tools, Business and Pro include 100 text messages a month to guests.
- Go live with your own domainChoose a plan in my.kwipps.com (or from the go-live link in your preview email), search for your address, pay once with Stripe, and we buy the domain, connect it to your website, create your first email address and email you when it is live.
- How do I sign in, and what if I forget my password?Sign in at console.kwipps.com or my.kwipps.com with your email address (or account code) and your password; "Forgotten your password?" emails you a six-digit code that lets you choose a new one. You can add a second step: a six-digit code by email or by text message.