Restaurants
Everything the restaurant console does: bookings and their rules, tonight's service and the floor, the guest book, the menu, the wine list, what's on and orders.
Setting up
- Set up your restaurant in Kwipps, step by stepFrom the free demo to your first real booking — your details and hours, your tables, your menu, the booking rules, a test booking, the switch that puts the booking form on your website, and going live.
- How do I set when guests can book a table?Under Console › Bookings, choose the days you serve, the last seating and how often a table can start, then how long a table is theirs, how many you keep back, and the biggest party, notice and days ahead.
- How do I draw my floor plan and tables?On a laptop, open Console › Floor, drag tables from the left onto the room, set each one's number, seats and whether it can be booked online, and press Save layout.
Bookings
- How do I confirm, decline or move a booking?Requests wait on Console › Tonight with Confirm, Decline and Not yet; a confirmed booking can be moved to another day, time or party size, or cancelled — and the guest is emailed each time.
- Can website bookings be confirmed without me?Yes — turn on "Confirm at once" under Console › Bookings; a booking your free tables can seat is confirmed the moment it arrives, and anything else still comes to you as a request.
- How do I add a phone booking or a walk-in?Press "+ New booking" on Console › Tonight, fill in the date, time, people and name, and press "Add to the diary" — it is confirmed at once, and "Walk-in, now" seats a party straight away.
- How does the waiting list work?When you are full, answer a request with "Not yet" on Console › Tonight — the guest is told you will email if a table comes free, and "A table came free" confirms them later.
- How do I ask for a deposit for a large table?Set the amount and the party size it starts from under Console › Bookings; an "Ask for … deposit" button then appears on confirmed bookings that size or larger, and emails the guest a card link.
- Which emails do restaurant guests receive: reminders and review requests?Guests are emailed when you confirm, decline, move or cancel, a reminder the day before, and — only if you switch it on — a review request a few hours after they leave.
- Where can I see how many bookings and covers came in?Open Visitors from the console's home screen — below the website figures, the Bookings report shows bookings, covers, the average party, no-shows and cancellations, where bookings came from, and the busiest days and times.
Tonight and the floor
Guests
Orders and payments
Your booking form elsewhere
- How do I put the booking form on a website that isn't Kwipps?Link to your own booking page — its address is under Console › Settings › Your booking page — or, on the Tools, Business or Pro plan, paste the two-line widget into your other website. It shows a "Book a table" button that opens your booking page over the page.
- Is there an API for my bookings?Yes — on the Tools, Business and Pro plans, keys created under Console › Settings › Developers let another website read your times, menu and events and send bookings, and let your own server manage bookings and receive webhooks.
Write to us — a person answers
Tell us what you were trying to do and which business it is about. A person at Kwipps reads every message and answers.