Hotels
Everything the hotel console does: the house today, stays and requests, rooms and prices, the bill, check-in, the calendars you share with other sites and the month's figures.
Setting up
- Set up your hotel in Kwipps, step by stepFrom the free demo to your first real booking in eight steps — your details, your rooms, your prices, your policies, a test stay, the switch that puts the booking form on your website, and going live.
- How do I put the booking form on my hotel's website?Tick "Taking bookings on your website" under Console › Policies and save — Kwipps adds the booking form to your website and gives you a booking page to link from Google and elsewhere.
Rooms and prices
- What is the difference between a room type and a room?A room type is what guests book — "Double with lake view", with its price and photos; a room is the door behind it — "12". The website sells room types, and the calendar fills rooms.
- How do I set prices and rate plans for my hotel?Each room type has a base price per night; rate plans change it for a kind of booking — a non-refundable rate at a discount, breakfast included — and you add them under Console › Rates.
- How do I change prices for several days at once?Open Rates, choose the room type, fill in "Change several days at once" with the dates and the new price, and press Apply — a season is just several days changed together.
- How do I offer extras like breakfast, parking or a cot?List each extra under Console › Rates › Extras with its price and whether it is per stay, per night, per person or per person per night; guests tick them on your booking form, and you add them at the desk or on the bill.
Stays and requests
- How do I confirm or decline a booking request?Tap Confirm or Decline in the email Kwipps sends you, or press them under Console › Today › Requests waiting — the room is held for the guest until you answer.
- How do I take a phone booking, or move or cancel a stay?Press New stay under Console › Stays for a phone or walk-in booking — it is confirmed at once; open any stay from the calendar to change its dates or room, or to cancel it.
- How do I keep track of which rooms need cleaning?Every room is Clean, To clean, Inspected or Out of order; a room is marked To clean by itself when its guest checks out, and you mark it clean from Console › Today › Housekeeping.
Guests and check-in
- How does online check-in work, and where is the registration form?Every confirmed guest gets a link to fill in the registration form (Meldeschein) before arriving; you see "Registered" on Today and print the form from the stay.
- How is the tourist tax worked out, and what do children pay?Set the tax per person per night under Console › Policies › Taxes and the two ages your commune uses; the booking form asks for the children's ages and the bill follows the bands.
- What can a guest see and do on their own booking page?Each guest has a private page with their stay, the total and the deposit; from it they can check in online, pay a card deposit and cancel — but changing dates is done by asking you.
- Which emails does a hotel guest receive, and when?An acknowledgement for a request, a confirmation (with their page, online check-in and any deposit link), the arrival details the day before, and — if you switch it on — a review request after check-out.
The bill and getting paid
- How do I set a deposit and the cancellation rule?Under Console › Policies › Confirming and paying, set the deposit as a percentage of the stay and until how many days before arrival cancelling is free; after that, the nights you name may be charged.
- Can guests pay a deposit by card or TWINT?Yes, on the Tools, Business and Pro plans — the guest pays on a Stripe page from their confirmation or their own booking page, TWINT included in Swiss francs, and the payment appears on the bill by itself.
- How do I add charges and payments to a guest's bill?Open the stay and use the Add line under The bill — a charge, a payment, a refund, an adjustment or tourist tax — and the balance due updates at once.
- How do I issue an invoice with a Swiss QR-bill?Add your IBAN under Console › Policies › Getting paid, then press "Issue the invoice" on the stay — the invoice carries the VAT contained and, for anything still due, a QR-bill with its own reference.
Calendars and figures
- How do I stop Booking.com or Airbnb selling a room I have already sold?Swap calendars under Console › Channels — paste each room's calendar address from Booking.com or Airbnb into Kwipps, and each room's Kwipps address into them; a booking on one site then blocks the room on the others.
- Where are the month's figures, the HESTA lines and the bookkeeping file?Under Console › Today › This month — occupancy, average rate, nights by country and the tourist tax, with two downloads: the HESTA lines for the statistics office and the bookkeeping CSV by VAT rate.
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Tell us what you were trying to do and which business it is about. A person at Kwipps reads every message and answers.