How do I take a phone booking, or move or cancel a stay?
Press New stay under Console › Stays for a phone or walk-in booking — it is confirmed at once; open any stay from the calendar to change its dates or room, or to cancel it.
Updated 27 September 2026
Console › Stays is your calendar: one row per room, fourteen nights at a time. Confirmed stays are solid, requests have a dashed outline, guests in the house are dark, and nights booked on another site or blocked by you are striped.
Take a booking at the desk or on the telephone
- Go to Console › Stays › New stay, or tap an empty night on a room's row to start one there.
- Fill in Check-in, Check-out, Adults, Children and, for the tourist tax, Their ages.
- Choose the Room type, the Rate plan and, if you know it, the Room — or leave it on Choose later.
- The quote shows the total with extras and tourist tax, and how many rooms of that type are free.
- Add the guest's Name, Email, Phone and Country (2 letters) — the country feeds your statistics.
- Under How it came, choose By telephone, Walk-in or Other. Leave Email the guest a confirmation ticked to send one.
- Press Take the stay. A stay you take yourself is confirmed at once.
Change the dates, the room or the guests
- Open the stay from Console › Stays (or from Console › Today).
- In The stay, change the dates, the number of guests, the room type, the rate plan or the room.
- Tick Keep the agreed price if the price should not change; otherwise it is worked out again for the new dates. Tick Email the guest the change to tell them.
- Press Save the change.
Cancel a stay, or mark a no-show
- Open the stay and press Cancel stay. If the guest has an email address you are asked whether to email them, and can add a line for them.
- If your cancellation rule allows a fee, the console tells you the amount — nothing is charged. Charge it yourself on The bill if you decide to.
- For a confirmed guest who never came, press No-show instead.
- A cancelled, declined or no-show stay can be brought back with Reinstate.
Related articles
- How do I confirm or decline a booking request?Tap Confirm or Decline in the email Kwipps sends you, or press them under Console › Today › Requests waiting — the room is held for the guest until you answer.
- How do I add charges and payments to a guest's bill?Open the stay and use the Add line under The bill — a charge, a payment, a refund, an adjustment or tourist tax — and the balance due updates at once.
- How do I keep track of which rooms need cleaning?Every room is Clean, To clean, Inspected or Out of order; a room is marked To clean by itself when its guest checks out, and you mark it clean from Console › Today › Housekeeping.