Which emails do restaurant guests receive: reminders and review requests?
Guests are emailed when you confirm, decline, move or cancel, a reminder the day before, and — only if you switch it on — a review request a few hours after they leave.
Updated 4 October 2026
Kwipps writes to guests who give an email address. Nobody has to press anything for the reminder; the review request is yours to switch on.
The emails a guest receives
- An acknowledgement — straight after a booking on your website: the request is in, with the link to change or cancel it.
- Your answer — when you confirm, decline, put them on the waiting list, move or cancel their booking (moving and cancelling when you tick the box to tell them).
- A reminder — about a day before a confirmed booking, with the link to change or cancel it. Every confirmed booking with an email address gets one.
- A deposit link — only when you press the deposit button. See How do I ask for a deposit?
- A review request — a few hours after the visit, if you switch it on.
Text messages, for guests who ask for them
On Tools, Business and Pro, you can also text your guests. Switch it on under Console › Bookings › Text messages and press Save. Your booking form then offers a "text me" box; a guest who ticks it gets the confirmation and a reminder the day before by text, as well as by email, with the link to change or cancel.
Your plan includes 100 text messages a month. More come in packs of 50 for CHF 5 (CHF 0.10 a text), paid once; pack texts do not expire. When both are used up, texts pause until the 1st of the next month or a new pack, and the emails carry on. Texts go only to guests who ticked the box; you are responsible for having your guests' consent, including for bookings you enter yourself. See Which plan do I need?
Switch on review requests
- First add your Google review link under Console › Settings › Links › Google review link. Nothing is sent without it.
- In Console › Bookings, turn on Ask for a review after the visit and press Save.
- About three hours after a party has left (counted from when you marked the table free, or from the end of their table time), the guest receives one email thanking them and linking to your Google review page, with a one-click "don't ask me again". Once per visit, and never to a guest who said no.
Related articles
- How do I confirm, decline or move a booking?Requests wait on Console › Tonight with Confirm, Decline and Not yet; a confirmed booking can be moved to another day, time or party size, or cancelled — and the guest is emailed each time.
- How do I add my booking link to Google, Facebook and Instagram?Copy the address of your booking page under Console › Settings › Your booking page and paste it as the booking link on your Google Business Profile, your Facebook page and your Instagram profile.
- Where do I see my guests, their allergies and their visits?Console › Guests is your guest book, built from every booking — search it, filter regulars, VIPs, allergies and no-shows, add notes, merge two records of the same person, or download a guest's record.